Terms for International Shipping and Customs
Regarding International Shipping, please note the following important terms:
S.EX HOUSE is not responsible for shipping to incorrect or incomplete addresses. The correct and complete address and contact information should be provided by the customer for successful delivery.
S.EX HOUSE is not responsible for any failed delivery due to customer absence from the specified address, packages being delivered to unauthorized persons, or packages missing after successful delivery.
SEX HOUSE is not reponsible for any packages remaining or being returned from Customs in any country. The team of SEX HOUSE does not know the Customs regulations in every country and cannot ensure that products will be allowed through Customs to any country. Some products (e.g. perfumes) may not be permitted through Customs in some countries. Only the customer is responsible for being aware of Customs regulations in their country and going through the Customs process with any fees that may be needed to receive the products. If the products are returned back from Customs for any reason, S.EX HOUSE will only provide a refund of the product cost (not the shipping costs) when the products arrive back to our premises and are in good condition for resale (please see return terms).
The customer is responsible for tracking the delivery and contacting the local courier or post office to check for the order package when it arrives in their city or local shipping point,S.EX HOUSE is not responsible for packages being returned because the customer did not track the package and/or contacted the local delivery office in time.
If the package is returned due to any reason, including the ones mentioned above, S.EX HOUSE will only provide a refund of the product cost (not shipping costs) when the products arrive back to its premises and are in good condition (as mentioned in the our return terms).
For more information please contact us through:
Telephone: +30 210 8982666 , Monday - Friday: 11:00 - 20:00
S.EX HOUSE reserves the right to modify or cancel ways of ordering and/or cancellation and return policies.