Any order that has not been shipped can be cancelled without charge by contacting us via e-mail or telephone. Only orders that have not been shipped yet can be cancelled without a charge. If you have provided us with your e-mail address, you will be aware of the shipping status of your order, since we send e-mail notifications when we ship orders.
If the order cancellation request is received after shipping and before delivery, there will be a charge of all shipping costs including return shipping and any fees for the "cash on delivery" payment option (if the "cash on delivery" payment option was chosen). After deducting the above costs, the amount paid for the order will be refunded within 30 days.
If you have deposited the amount or your order in a bank account or paid by credit card or via Paypal, please contact us after the cancellation to give us the details of your bank account or Paypal account for the refund (minus any bank costs). The refund will be made within 30 days.
Important: If the order has already been delivered, it cannot be cancelled. In this case please check below for the process of returning ordered goods.
For more information please contact us through:
Telephone: +30 210 8982666 , Monday - Friday: 11:00 - 20:00
S.EX HOUSE reserves the right to modify or cancel ways of ordering and/or cancellation and return policies.